Appnix Technologies Terms & Conditions

These Terms & Conditions (“Terms”) constitute a legally binding agreement between Appnix Technologies (“Appnix”, “we”, “us”, or “our”) and the business, entity, or individual (“Client”, “Customer”, or “you”) registering for or utilizing our software-as-a-service platform accessible via https://appnix.co.in (the “Platform” or “Services”).

Appnix Technologies provides a software platform that helps businesses manage customer communication through WhatsApp. Clients connect their own WhatsApp Business accounts to the platform and use it to communicate with their customers, manage conversations, and organize customer interactions. Platform Data is used only to provide these communication and management features to the respective client.

Platform features include unified multi-agent inbox, campaign broadcasts, interactive visual chatbot and workflow builders, custom CRM contacts management (Super Fields and tags), template synchronization with Meta, and transactional notifications.

• Business Representation: You represent and warrant that you are registering on behalf of a valid commercial entity or legitimate business, and have full authority to bind that entity to these Terms.
• Accurate Information: You agree to provide accurate, current, and complete registration details and promptly maintain and update this information.
• Credential Security: You are responsible for safeguarding your login credentials, API secrets, and workspace tokens. You must notify us immediately of any unauthorized account activity.
• Account Activity: The Client assumes full liability for all actions, communications, and message broadcasts executed under its workspace credentials.

You agree to use our Services only for lawful business communication and customer support. Appnix maintains a Zero Tolerance Anti-Spam Policy.

Clients and users shall NOT under any circumstances:

• Send unsolicited marketing broadcasts (spam) to scraped or bought contact lists.
• Distribute fraudulent schemes, deceptive financial offers, malicious URLs, phishing attempts, or illicit substances prohibited by WhatsApp Commerce Policy.
• Reverse engineer, decompile, disassemble, or derive the source code of the Appnix SaaS platform.
• Bypass security controls, execute denial-of-service (DoS) attacks, or overload API rate limits.
• Resell, sublicense, or rent the platform to unauthorized third parties without an active Agency White-Label Reseller agreement.

You retain all ownership, intellectual property rights, and legal responsibility for all messages, media, customer contact lists, and assets uploaded to your workspace (“Customer Content”).

You grant Appnix a limited, non-exclusive, royalty-free license solely to host, transmit, format, and display your Customer Content to the extent strictly necessary to operate the Services on your behalf.

The Appnix platform, including its software code, UI designs, workflow engines, documentation, trademarks, logos, and features, is and remains the exclusive intellectual property of Appnix Technologies. Nothing in these Terms grants the Client any ownership in Appnix IP.

The Platform integrates with third-party service providers (such as Meta Platforms, Google Cloud, Brevo, and telecom carriers). Appnix Technologies is not responsible for upstream outages, rate-limiting, policy modifications, or disruptions originating from these independent third-party platforms.

We strive to maintain a 99.9% service uptime. However, the Platform is provided on an “AS IS” and “AS AVAILABLE” basis. Routine maintenance, scheduled infrastructure updates, or unforeseen network disruptions may occasionally cause brief downtime. Where feasible, advance notice of scheduled maintenance will be communicated.

• Subscription Plans: Access to specific features, seat quotas, and workflow tiers is billed on a recurring monthly or annual subscription basis according to selected plan pricing.
• Messaging Consumption: WhatsApp conversation fees and RCS message units may be billed directly by upstream providers (Meta) or charged against workspace prepaid wallet balances.
• Taxes: All listed prices are exclusive of applicable taxes (such as GST), which will be added at checkout where legally required.

You may cancel your SaaS subscription at any time via Settings > Billing. Upon cancellation, your workspace remains active through the end of the paid billing period. Because of the instant allocation of cloud infrastructure and API credentials, subscription payments are non-refundable except where required by applicable statutory consumer protection law.

Appnix Technologies reserves the right to immediately suspend or terminate your account or revoke channel connectivity if:

• You violate WhatsApp Business Messaging Policies or receive severe spam flags from Meta.
• You fail to settle outstanding subscription invoices.
• You engage in abusive, unlawful, or harmful activities that compromise the integrity of our multi-tenant infrastructure.

To the maximum extent permitted by applicable law, the Platform and Services are provided “as is” and “as available”, without warranties of any kind, whether express, implied, statutory, or otherwise, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

In no event shall Appnix Technologies, its founders, officers, or employees be liable for any indirect, incidental, special, consequential, or punitive damages (including loss of profits, data, business reputation, or goodwill) arising out of or related to your use of the Services. Our total aggregate liability under these Terms shall not exceed the total fees paid by you to Appnix Technologies in the twelve (12) months preceding the claim.

You agree to defend, indemnify, and hold harmless Appnix Technologies from and against any third-party claims, damages, obligations, losses, liabilities, costs, or debt (including legal fees) arising from: (i) your Customer Content or messaging campaigns, (ii) your violation of these Terms or Meta Platform Policies, or (iii) any end-user complaint regarding lack of messaging opt-in consent.

We reserve the right to revise these Terms periodically. We will post the revised Terms on this page with an updated “Last Updated” date. Continued use of the platform after changes become effective constitutes your acceptance of the revised Terms.

For formal legal notices or inquiries concerning these Terms & Conditions, please reach out to our legal and compliance desk: