Overview & Commitment to User Control
At Appnix Technologies, we firmly uphold our clients' and users' rights to data sovereignty, privacy, and erasure. This page provides clear, actionable instructions on how our business clients and associated users can request or execute the deletion of their accounts, CRM records, and connected WhatsApp / Meta channel data from the Appnix SaaS platform.
Core Principle: No Unwanted Data Retention
When a client chooses to disconnect a communication channel or close their workspace, Appnix purges stored credentials, cached message logs, and customer attributes from our application database in accordance with our deletion lifecycle.
What Data Can Be Deleted
Upon receiving a verified deletion request or executing an in-app workspace purge, the following categories of data stored in Appnix databases are scheduled for permanent erasure:
Workspace & Account Profiles
Tenant configuration, registered user profile, password hashes, email addresses, team membership records, and role assignments.
CRM Contacts & Customer Lists
Customer contact phone numbers, names, email addresses, custom tags, custom field attributes (Super Fields), and saved audience segments.
Connected Channel Credentials
Encrypted OAuth tokens, WhatsApp Phone Number IDs, WABA IDs, access tokens, and webhook subscription bindings stored for your workspace.
Automations & Messaging Logs
Workflow diagrams, chatbot logic, transient DataStore key-value records, campaign broadcast logs, and message delivery receipts stored in Appnix.
Self-Service Channel Disconnection & Purge
Authorized workspace administrators can remove channels and delete specific datasets directly from the Appnix SaaS dashboard at any time without waiting for manual support assistance:
Step 1: Disconnect WhatsApp Business Channel
In-AppNavigate to Dashboard > Channels > WhatsApp (or your respective channel). Click “Manage / Disconnect Channel” and confirm disconnection. This immediately halts webhook message reception, invalidates stored access tokens on Appnix, and disassociates the Phone Number ID from your tenant.
Step 2: Bulk-Delete CRM Contacts & Audiences
In-AppNavigate to Dashboard > CRM > Contacts. Select individual contacts or use “Select All”, then click “Delete Selected Contacts” to permanently remove customer records and associated tags from your tenant database.
Step 3: Remove Workflows & Data Stores
In-AppNavigate to Automations > Workflows or Data Store, select the workflows or data collections you wish to remove, and click “Delete”.
Submitting a Formal Deletion Request
If you want a complete, full-workspace purge including all backups, user credentials, and historical logs, you can submit a formal written deletion request to our privacy desk:
To: privacy@appnix.co.in or support@appnix.co.in
Subject: Data Deletion Request - [Your Workspace Name / Registered Email]
Requirements: The request must be sent from the registered account owner's email address to verify authorization.
Dear Appnix Compliance Team,
I am writing to formally request the complete deletion of all data associated with my account and workspace on the Appnix SaaS platform:
• Workspace Name / Slug: [Your Workspace Name]
• Registered Email: [Your Email Address]
• Scope: Complete workspace purge & channel token revocation.
Please confirm when the deletion process has been initiated and completed.
Meta / Facebook App Removal & User Data Deletion Callback Instructions
In compliance with Meta Platform Policies and User Data Deletion Callback requirements, users who connected via Facebook Login or granted permissions through Meta Business Suite can revoke access directly from Facebook settings:
How to remove Appnix from your Facebook / Meta Business Account:
- Log in to your Facebook or Meta Business Suite account (Facebook Business Integrations ).
- Go to Settings & Privacy > Settings > Business Integrations (or Apps and Websites).
- Locate the Appnix application in your active integrations list.
- Select the checkbox next to Appnix and click the “Remove” button.
- Confirm removal. If you check “Delete posts, videos or events Appnix posted on your timeline”, Meta will also remove authorized session history.
- When Meta notifies our User Data Deletion Callback endpoint, our platform automatically invalidates associated session tokens and generates a confirmation status code.
What Happens After a Deletion Request
Once a valid deletion request is received and authenticated:
Identity & Authorization Verification
Our security desk verifies the identity of the requestor to prevent unauthorized workspace tampering or malicious deletion attempts.
Channel Disassociation & Token Revocation
All active OAuth access tokens, API secrets, and webhook routing endpoints are disconnected and invalidated.
Database Purge
CRM contacts, custom tags, workflow logs, data store records, and user credentials mapped to that tenant ID are permanently deleted from production databases.
Written Confirmation Notice
A formal written confirmation is dispatched to the registered administrator email confirming the completion of the deletion process.
Expected Processing Timeline
We process deletion requests promptly in accordance with standard data governance timelines:
Written acknowledgment of request receipt within 48 business hours.
Complete data purging across primary database tables and production environments within 15 to 30 calendar days.
Statutory & Security Retention Exceptions
While customer communications, CRM data, and credentials are completely erased upon request, certain limited operational records must be retained in accordance with applicable statutory and legal frameworks:
- Financial & Invoicing Records: GST/tax invoices, payment transaction IDs, and corporate billing statements are retained for the statutory period required under Indian financial and taxation laws.
- Security & Abuse Prevention Logs: Redacted, anonymized connection logs may be preserved for a limited duration solely to investigate abuse, spam complaints, or defend against legal claims.
Meta & Third-Party System Boundaries
Important Technical & Jurisdictional Boundary Notice:
Appnix Technologies can only delete data controlled, cached, or processed directly within our own software infrastructure and databases.
Submitting a data deletion request to Appnix does not automatically delete data stored independently on Meta's WhatsApp servers, records managed directly within your Meta Business Manager, or messages stored locally on your end-customers' personal devices. To delete data stored directly with Meta/WhatsApp, you must manage your Meta Business Manager account settings or contact Meta Platforms directly.
Support Desk & Assistance
Need assistance with channel disconnection or initiating an account deletion request? Our support team is here to assist you:
Appnix Technologies — Data Governance Desk
603–604, 6th Floor, Tower B, Bhutani Alphathum, Sector 90, Noida, Uttar Pradesh 201305, India